Below is an overview of the benefits as well as the standard terms of Advantage Support. Developers who integrate our software into an automated process or software application may want to extend their Advantage Support Subscription with the high-level, individualized developer support available through our Priority Engineering Program.

Overview of Advantage Support

Advantage Support is the annual maintenance program from Visual Integrity providing technical support and software updates and upgrades during the subscription period. It allows you to easily and cost-effectively ensure that you stay current with the latest versions of the products covered. Advantage Support is priced at approximately 20% of the value of your total license purchase and the subscription period is 12-months. As an Advantage Support customer, you’ll receive the free services above plus:

• Faster response to technical support inquiries. All requests from Advantage Support customers are placed at the top of the support queue.

• Access to more specialized support which provides basic fine-tuning of options to ensure optimal performance in your environment

• No cost updates and new versions of covered products which are made available for download

• Free transfer of license to another machine if you change systems

• Disaster Recovery Protection offers free access to your download link so you are back up and running quickly after a disk crash or virus

Count on Priority Support

Advantage Support entitles you to free priority technical assistance to answer questions about the software. Support requests may be submitted via email or via telephone to +31 71 364 8657 during business hours in The Netherlands or +1 203 847 3355 in the USA. Support requests from Advantage Support customers are placed above support requests from other customers. The initial response target for support requests is 48 hours, depending on business hours and time difference.

Always Have Access to the Latest Version

Advantage Support gives you free access to any enhancements made to the software for which you are licensed, during the enrollment period. Updates are made available for download via our web site.

Fast Fixes and Help Troubleshooting

Visual Integrity will always work quickly to fix reported problems. Fixes that are implemented will be made available through patches or new releases.

Flexible License Transfers

Advantage Support allows customers to transfer their licenses to new users at no additional charge..

Contact us today to register for your Advantage Support Subscription. By subscribing to this invaluable service, your be assured of a direct line to the support you need, fast resolution of problems and access to the most current versions.